Careers

Parking Lot Attendant- Job Description

Title

Parking Lot Attendant  - PT/Casual

Reports To

Lot Managers /Operation Supervisors / Operations Manager

Summary

The Parking Lot Attendant will be responsible for maintaining the daily parking operations at a respective parking facility assignment. The role will require an elevated level of customer service and attention to detail with a keen focus on cash-handling of daily parking fee transactions with honesty and integrity.

Core Competencies

• Accountability
• Flexibility
• Adaptability
• Effective Communication
• Decision Making
• Planning and Organizing
• Problem Solving
• Customer Service Orientation
• Teamwork
• Integrity
• Punctuality
• Presentation

Duties and Responsibilities:

 

• Calculates and collects charges for parking; operates cash registers; explains charges to customers; balances cash tapes to monies collected.
• Replace tickets in dispensing machine e.g. ticket spitters as required.
• Issue monthly parking passes.
• Assist patrons with daily parking inquires and way-finding as required.
• Operates and performs minor servicing with competency to non-complex control revenue equipment such as fee computers, pay express equipment, and ticket spitters, etc.
• Write clear and detailed occurrence reports relating to workplace incidents i.e. Harassment, Assaults, Theft from Auto / Break-and-Enters, Vandalism, Fire Alarms / Actual Fires, Graffiti, Loitering, Elevator Entrapments, Medical Emergencies, Employee Injury etc.
• Safely assist customers in emergency situations, and with exiting the parking facility in a safe manner.
• Perform related duties as set out in the parking facility Standard Operating Procedure and Occupational Health & Safety Manuals.
• Maintain a clean and organized work area. 

Knowledge, Ability, and Skills

• Some knowledge of standard methods, materials, tools and equipment used in parking facilities operations.
• Some knowledge of safety precautions and hazards involved in work assigned.
• Ability to deal effectively with public user problems and queries.
• Ability to understand and execute oral and written instructions.

Requirements

• High School diploma or equivalent preferred.
• Minimum one year of experience within a customer service position.
• Valid Canadian Driver's license preferred.
• Clean driver's abstract is a condition of the employment.
• Friendly and personable.
• Excellent customer service skills.
• Wear a company branded uniform while on duty.

Work Conditions

• Indoor and outdoor conditions.
• Sitting, standing, bending and walking.
• Repetitive work.
• Overtime may be required.
• Ability to work flexible hours  - graveyards, evenings, and weekends and statutory holidays. 

To apply for this position please email your resume to jobs@easypark.ca

EasyPark’s mission is to make parking easy, safe and secure. We work with our clients and community groups in the areas where we provide parking services to help improve these areas and make them safer. For the past 70 years, EasyPark has been providing safe, clean, friendly, convenient, and affordable parking to the Greater Vancouver community.

This position is responsible for ensuring a high level of service to the public and other Corporation staff through the efficient management of all customer service duties associated with serving the internal and external customers.

KEY RESPONSIBILITIES

Customer Service:

· Responds to customer inquiries by email, live chat, and through our online appeals process

· Raises refund requests for the Customer Service Supervisors

· Reports meter/ app malfunctions to the meter collections teams

· Reviews and request refund requests for customers for double paying on the meter

· Responds to live chat inquires and assists customers at our parking facilitates

· Issues out receipts to customers as required upon confirming transaction

· Answer general monthly parking emails

· Actively works with the Assistant Customer Service Manager, Customer Service Coordinator, and other EasyPark departments on flagging meter or app deficiencies

· Facilitates Tow Requests for reserved monthly parkers as required

· Address problems and requests by transmitting information or providing solutions

· Prioritize calls according to urgency and importance

· Enters data in computer system and maintain logs and records of calls, activities and other information

· Monitors Zendesk Backlog and organizes tickets for the customer service team

· Close up to 80 appeals/ Zendesk tickets per shift

SKILLS

· Possess exceptional organizational skills

· Excellent verbal and written communication skills

· Ability to work in a fast-paced and multi-task environment

· High level of personal integrity and strong work ethic

· Ability to work independently on assigned tasks as well as to accept direction on given assignments

· Effective attention to detail and a high degree of data entry accuracy

· Ability to operate standard office equipment (phone, fax, photocopier, printer, etc.)

· Computer proficiency, including effective working skills of MS Word, PowerPoint, Excel and e-mail

· Proven data entry and typing skills – 70 wpm (alphabetic and numeric characters)

EDUCATION & EXPERIENCE

· Call Centre experience is an asset. Dispute/conflict resolution training

· Valid Drivers License & 1 year experience of driving

· 1 – 3 years of relevant Customer Service or a Collections experience is required

· Minimum 1 year proven success within customer service role with high volume of incoming calls

· Experience in dispute and conflict resolution

WORKING CONDITIONS

· Office setting with shift work during peak seasons. Regular evening/weekend scheduling will be required.

· Ability to attend professional development opportunities after hours as required

· Overtime as required.

POSITION REQUIREMENTS

The CSR position is initiative driven and requires exceptional organizational and interpersonal skills, excellent verbal Continue and written communication skills, and is comfortable using various computer software. Ensures a high level of service to the public and other Corporation staff and is responsible for the delivery of effective and superior customer service management services for the Corporation.

Part-time hours: 20 per week

Job Types: Full-time, Part-time

Salary: From $21.00 per hour

A member of the Enforcement and Customer Service team, the Dispatcher is responsible for liaising with contracted enforcement security teams to assist them while on patrol by ensuring that they are visiting the required lots and ensure a high level of service is provided to the public and our clients. The dispatcher will be accountable for ensuring that the day-to-day parking enforcement program and procedures in support of parking enforcement patrollers, facilities and corporate objectives are followed. The ideal candidate will have exceptional communication skills, must be able to multitask and make appropriate decision effectively.

General

- Provide strong customer service and dispatching skills; dealing with contractors, supervisors and parking enforcement officers who work directly at our parking facilities

- Liaise with parking enforcement contractors to develop on going strategic planning

- Works closely with the leadership team of the enforcement program to ensure that the routes/zones are allocated properly and ensure teams are visiting the lots routinely and in a timely manner

- Ensure proper parking enforcement practices and enforcement procedures are followed

- General oversight of procedures and compliance to standard operating procedures.

- General knowledge of Vancouver and different neighbourhoods

Enforcement

- Provide feedback and assist with implementations of new routes/zones and coordinate with the enforcement leadership team

- Monitor and provide real-time feedback to parking enforcement providers around issues that are identified in an ongoing capacity

- Monitor and ensure that lots are being visited routinely and flag any issues that our enforcement teams are noticing while on the road

- Prepare written reports and correspondence to be sent to the enforcement management group analyzing gaps and performance issues

- Ability to exercise sound judgement and make decisions in a manner consistent and essential with the job function

- Ability to multitask using various parking enforcement software, radio push-to-talk system and communicate effectively both verbally and in writing

- Effectively handle parking enforcement officers’ inquiries

- Dispatching and routing patrollers to locations that requires parking enforcement assistance or tow requests

- Review incident reports and address to enforcement management team.

- Effectively keep notes from each shift and deliver them to the enforcement management group in a timely manner

- Monitor systems and routes to effectively send enforcement patrol units to appropriate lots and areas based on occupancy levels

- Monitor visits and scans to ensure that lots are being effectively visited by our enforcement teams

Education and Experience

- Secondary School Graduation preferred

- Basic Security Training course completion

- Minimum 6 months experience working in a security capacity

- Dispatch experience preferred

- Demonstrated competence use of Microsoft Office applications and proficient

- Minimum typing speed of 45 WPM

- Radio Communication experience

- Ability to work under pressure and multitask

Work Condition

- Primarily office setting in the winter months and work in the field in the spring/summer months

- Weekends and some evenings required

- Possess a valid Class 5 BC driver’s licence

- Must obtain a valid BC Security license within the first 30 days of employment as the role will be primary dealing with security/parking enforcement providers.