Online Channels & Ticketing System Information:
We are currently experiencing a high volume of appeals and inquiries. If you have already submitted an appeal or request, please do not submit additional inquiries regarding the same matter. Duplicate submissions create delays and may increase response times for all customers. We appreciate your patience while our team responds in the order requests are received.
Thank you for your understanding and cooperation
If you have already submitted an appeal or request, please do not submit additional inquiries regarding the same matter. Duplicate submissions create delays and may increase response times for all customers.
Once you submit your inquiry, it will be sent directly to our ticketing system for review by our Client Services Team.
Our typical response time is within 72 hours. However, during our peak season from April 1 to September 30, response times may increase to up to 7 business days.
If your parking violation is under appeal, please do not make payment until you receive a response from our Client Services Team.
The violation amount will be honored at the amount that was in effect when your appeal was submitted. If the violation amount increases while your appeal is under review, any escalated penalties will be adjusted when a response to your appeal is provided.
Please wait for the outcome of your appeal before making payment.
Forms/ Online Channels:
Telephone:
Telephone phone calls must be booked ahead of time through our online booking system.
Please note that refunds cannot be processed over the phone. For refund requests, please refer to the appropriate online submission process. To book a phone call appointment, click here.
Mailing Address:
EasyPark
PO BOX 28191 RPO West Pender Street
Vancouver BC V6C 3T7